Designing for Sustainable Urban Mobility Behaviour: A Systematic Review of the Literature
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Urban mobility is a challenge in cities undergoing growing urbanisation, requiring a shift in behaviour towards more sustainable means of transportation. To investigate how technology can mediate the process of behaviour change, particularly in the context of smart cities, this paper presents a systematic literature review. Three areas are of interest: the utilised technology, behaviour change strategies, and citizen participation in the development process. A total of 14 different applications were included in the final review. The findings show that mobile devices are being prevalently used, persuasive strategies are foremost mentioned, and end-user involvement is happening late in the development process, serving primarily testing purposes. This points out that there are still various unexplored possibilities. It is suggested that future research should explore opportunities stemming from ubiquitous technology, employ behaviour change strategies grounded in reflective learning, and promote citizen involvement with participatory methods.