dc.contributor.advisor | Krogstie, John | nb_NO |
dc.contributor.author | Skaaraas, Jørn Ole | nb_NO |
dc.date.accessioned | 2014-12-19T13:30:58Z | |
dc.date.available | 2014-12-19T13:30:58Z | |
dc.date.created | 2010-09-02 | nb_NO |
dc.date.issued | 2006 | nb_NO |
dc.identifier | 346807 | nb_NO |
dc.identifier | ntnudaim:1465 | nb_NO |
dc.identifier.uri | http://hdl.handle.net/11250/250176 | |
dc.description.abstract | Main contents: 1. A backround study, including: a. Give a general overview of theories behind satisfaction in customer self-services on the web. b. Give an overview of existing self-service solutions used in the telecom market today, and the experience from the use of these. c. Explain and discuss new technologies for self-service solutions on web (web 2.0, Ajax etc.) d. Look at earlier studies carried out on self-service solutions. 2. Do a survey on users against existing self-service solutions, tie this to the backround study and investigate issues with low score on usability. 3. Suggest concepts for improving usability in web based self-service solutions based on the surveys and new web technologies. | nb_NO |
dc.language | eng | nb_NO |
dc.publisher | Institutt for datateknikk og informasjonsvitenskap | nb_NO |
dc.subject | ntnudaim | no_NO |
dc.subject | SIF2 datateknikk | no_NO |
dc.subject | Program- og informasjonssystemer | no_NO |
dc.title | Usability in Web-Based Customer Self-Service Solutions | nb_NO |
dc.type | Master thesis | nb_NO |
dc.source.pagenumber | 95 | nb_NO |
dc.contributor.department | Norges teknisk-naturvitenskapelige universitet, Fakultet for informasjonsteknologi, matematikk og elektroteknikk, Institutt for datateknikk og informasjonsvitenskap | nb_NO |