Vis enkel innførsel

dc.contributor.advisorKrogstie, Johnnb_NO
dc.contributor.authorSkaaraas, Jørn Olenb_NO
dc.date.accessioned2014-12-19T13:30:58Z
dc.date.available2014-12-19T13:30:58Z
dc.date.created2010-09-02nb_NO
dc.date.issued2006nb_NO
dc.identifier346807nb_NO
dc.identifierntnudaim:1465nb_NO
dc.identifier.urihttp://hdl.handle.net/11250/250176
dc.description.abstractMain contents: 1. A backround study, including: a. Give a general overview of theories behind satisfaction in customer self-services on the web. b. Give an overview of existing self-service solutions used in the telecom market today, and the experience from the use of these. c. Explain and discuss new technologies for self-service solutions on web (web 2.0, Ajax etc.) d. Look at earlier studies carried out on self-service solutions. 2. Do a survey on users against existing self-service solutions, tie this to the backround study and investigate issues with low score on usability. 3. Suggest concepts for improving usability in web based self-service solutions based on the surveys and new web technologies.nb_NO
dc.languageengnb_NO
dc.publisherInstitutt for datateknikk og informasjonsvitenskapnb_NO
dc.subjectntnudaimno_NO
dc.subjectSIF2 datateknikkno_NO
dc.subjectProgram- og informasjonssystemerno_NO
dc.titleUsability in Web-Based Customer Self-Service Solutionsnb_NO
dc.typeMaster thesisnb_NO
dc.source.pagenumber95nb_NO
dc.contributor.departmentNorges teknisk-naturvitenskapelige universitet, Fakultet for informasjonsteknologi, matematikk og elektroteknikk, Institutt for datateknikk og informasjonsvitenskapnb_NO


Tilhørende fil(er)

Thumbnail
Thumbnail

Denne innførselen finnes i følgende samling(er)

Vis enkel innførsel