Social Network Brand Visibility (SNBV): Conceptualization and Empirical Evidence
Chapter
Submitted version
Permanent lenke
http://hdl.handle.net/11250/2492930Utgivelsesdato
2018Metadata
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Originalversjon
10.1007/978-3-319-74129-1_6Sammendrag
Social media has become a new way of life that allows for real-time interaction among businesses (B2B) and consumers (P2P/C2C) as well as between business firms and consumers (B2C). Customers are increasingly accessing and using social networking sites (SNS), making it imperative for businesses and organizations to have a presence on these platforms to enhance visibility. The main purpose of this chapter is to provoke an agenda on the study of social network brand visibility (SNBV). We developed and proposed a definition of SNBV and report findings from a preliminary study. We further discuss implications for theory, research, and practice as well as the limitations and options for future research.