Organizational learning to leverage benefits realization management; evidence from a municipal eHealth effort

Abstract

While work with benefits realization requires organizational learning to be effective, emphasis on organizational learning is hard to find in benefits realization studies. To remedy this research gap, we study how organizational learning theory can contribute to improve benefits realization processes. A qualitative approach was used to gain in depth understanding of benefits realization in an ICT healthcare services project. We found that individual learning is present, but organizational learning has not been given explicit attention neither in the project nor in the literature of benefits realization management. We argue that the individual learning in the project forms an excellent basis for organizational learning, i.e., in the form of organizational structures, routines, and methods for benefits realization.