Eliciting unknown unknowns with prototypes: Introducing prototrials and prototrial-driven cultures

Abstract

This paper maps and describes how prototypes are used to elicit requirements of unknown unknowns in industry. Eight engineering design companies serve as a dataset for a multi-case investigation. By semi-quantitatively analysing 19 prototypes in terms of functionality, timing, stakeholder involvement and requirement elicitation, we present a wide spectrum of prototype utilizations. However, this broad span leads to misunderstandings of what the term ‘prototype’ encompasses, hindering exploitation of its full potential. Hence, we introduce the term ‘prototrial’ that covers functional prototypes utilized in the early stages of the design process, prototypes that effectively elicit unknown unknowns. With this contribution, we encourage introducing mind-sets and behaviours that aim at exploration and learning rather than lean implementation – a prototrial-driven culture.