• Advances in mobile financial services: a review of the literature and future research directions 

      Shaikh, Aijaz A.; Alamoudi, Hawazen; Alharthi, Majed; Glavee-Geo, Richard (Journal article; Peer reviewed, 2022)
      Purpose – Using the theory, construct, method, moderator (TCMM) format, this framework-based review critically analyses the mobile financial services (MFSs) field through a detailed synthesis and analysis of a sample of ...
    • Consumption values and mobile banking services: understanding the urban–rural dichotomy in a developing economy 

      Karjaluoto, Heikki; Glavee-Geo, Richard; Ramdhony, Dineshwar; Shaikh, Aijaz A.; Hurpaul, Ashna (Peer reviewed; Journal article, 2021)
      Purpose This study develops a theoretical model of consumption values regarding the technology adoption of mobile banking (m-banking) services, with the financial service sector as the empirical context. This study aims ...
    • Drivers and outcomes of consumer engagement: Insights from mobile money usage in Ghana 

      Glavee-Geo, Richard; Shaikh, Aijaz A.; Karjaluoto, Heikki; Hinson, Robert (Peer reviewed; Journal article, 2019)
      Purpose – The purpose of this study is to examine the drivers of consumer engagement and its consequences via the experiences of mobile money services’ users in Ghana, and to discuss its implications for the society, ...
    • How is the use of mobile money services transforming lives in Ghana? 

      Shaikh, Aijaz A.; GLAVEE-GEO, RICHARD; Karjaluoto, Heikki; Hinson, Robert Ebo (Chapter, 2019)
      Mobile money (MM) is considered a revolutionary phenomenon in the developing world and relies on basic mobile handsets capable of voice and SMS or text. This chapter assesses the potential of mobile phones as a delivery ...
    • Mobile money as a driver of digital financial inclusion 

      Shaikh, Aijaz A.; Glavee-Geo, Richard; Karjaluoto, Heikki; Hinson, Robert (Peer reviewed; Journal article, 2023)
      Meeting the mobile money needs of the less privileged in developing and emerging markets opens up enormous possibilities for banks and newly emerged financial-technology firms. Many consider mobile money services a separate ...