Leverage efficiency with optimised information security communication
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Information security is a multidisciplinary area of study and professional activity. It comprises technical, organisational, human and legal issues, and requires thus cooperation between professionals and individuals with very different background and education. Cooperation that spans over such a wide area will experience challenges when it comes to communication and mutual understanding. Efforts to improve information security will therefore be heavily influenced by the security professional’s ability to communicate efficient to a very diverse audience. This thesis address this issue. Through the study of different communication models, communication theories and literature from different areas of practice and research there are identified several factors that influence communication efficiency. A selection of these factors are considered as useful for communication optimisation. These factors are visualised into a model called Metacom. This model also serve as a framework to integrate optimisation techniques from different sources. Important contribution of this master thesis will be increased attention and understanding of the importance of optimised communication within the discipline. The insights provided will show how security professionals can utilise knowledge from other disciplines as tools to enhance their communication performance and thereby strengthen information security.