• AI/Human Augmentation: A Study on Chatbot – Human Agent Handovers 

      Vassilakopoulou, Polyxeni; Pappas, Ilias (Peer reviewed; Journal article, 2022)
      The combination of chatbots with live chats supported by human agents creates a new type of man-machine coordination problem. Prior research on chatbot interactions has focused mostly on the interaction between end users ...
    • Educating about Responsible AI in IS: Designing a course based on Experiential Learning 

      Grøder, Charlotte Husom; Schmager, Stefan; Parmiggiani, Elena; Vassilakopoulou, Polyxeni; Pappas, Ilias; Papavlasopoulou, Sofia (Chapter, 2022)
      Responsible AI (RAI) is an emerging topic in the Information Systems (IS) literature. RAI entails ensuring ethical, transparent, and accountable use of AI technologies in line with societal values, expectations, and norms. ...
    • Establishing a Health Data Marketplace: A Framework for Success 

      Erdvik, Magnus; Intaraphasuk, Kantasit; Pappas, Ilias; Vassilakopoulou, Polyxeni (Peer reviewed; Journal article, 2023)
      This study outlines essential elements needed to develop a Health Data Marketplace (HDM) by building upon an existing data platform in Norway. A comprehensive framework is proposed that accounts for technical, legal, ...
    • Establishing a Health Data Marketplace: Insights from Stakeholder Interviews 

      Intaraphasuk, Kantasit; Erdvik, Magnus; Pappas, Ilias; Vassilakopoulou, Polyxeni (Journal article; Peer reviewed, 2023)
      This study explores the potential establishment of a Health Data Marketplace in the Norwegian e-health sector by extending the capabilities of an existing health data platform. The findings are based on the analysis of ...
    • Platform-Supported Cooperative Work 

      Farshchian, Babak A.; Grisot, Miria; Hochwarter, Stefan; Islind, Anna Sigridur; Mikalsen, Marius; Parmiggiani, Elena; Vassilakopoulou, Polyxeni (Peer reviewed; Journal article, 2021)
      Abstract. Platformization is transforming the way work is organized in a variety of businesses. The CSCW literature contains substantial amount of research on platforms, but this research to date has mainly been focusing ...
    • Practicing Effective Stakeholder Engagement for Impactful Research 

      Pappas, Ilias; Vassilakopoulou, Polyxeni; Kruse, Leona Chandra; Purao, Sandeep (Peer reviewed; Journal article, 2023)
      Scholars acknowledge that achieving societal impact should be a key aim of research. However, societal impact usually becomes tangible only long after research completion, so that scholars can hardly report its evidence ...
    • Responsible AI: Concepts, critical perspectives and an Information Systems research agenda 

      Vassilakopoulou, Polyxeni; Parmiggiani, Elena; Shollo, Arisa; Grisot, Miria (Peer reviewed; Journal article, 2022)
      Being responsible for Artificial Intelligence (AI) harnessing its power while minimising risks for individuals and society is one of the greatest challenges of our time. A vibrant discourse on Responsible AI is developing ...
    • What do citizens think of AI adoption in public services? Exploratory research on citizen attitudes through a social contract lens 

      Schmager, Stefan; Grøder, Charlotte Husom; Parmiggiani, Elena; Pappas, Ilias; Vassilakopoulou, Polyxeni (Chapter, 2023)
      The adoption of Artificial Intelligence (AI) by the public sector has the potential to improve service delivery. However, the risks related to AI are significant and citizen concerns have halted several AI initiatives. In ...