• Fine-Grained Sentiment Analysis for Measuring Customer Satisfaction Using an Extended Set of Fuzzy Linguistic Hedges 

      Khattak, Asad; Paracha, Waqas Tariq; Asghar, Muhammad Zubair; Jillani, Nosheen; Younis, Umair; Saddozai, Furqan Khan; Hameed, Ibrahim A. (Peer reviewed; Journal article, 2020)
      In recent years, the boom in social media sites such as Facebook and Twitter has brought people together for the sharing of opinions, sentiments, emotions, and experiences about products, events, politics, and other topics. ...
    • A survey on sentiment analysis in Urdu: A resource-poor language 

      Khattak, Asad; Zubair Asghar, Muhammad; Saeed, Anam; Hameed, Ibrahim A.; Asif Hassan, Syed; Ahmad, Shakeel (Peer reviewed; Journal article, 2020)
      Background/introduction The dawn of the internet opened the doors to the easy and widespread sharing of information on subject matters such as products, services, events and political opinions. While the volume of studies ...