Conceptualizing dysfunctional consequences of performance measurement in the public sector
Journal article, Peer reviewed
Accepted version
Åpne
Permanent lenke
http://hdl.handle.net/11250/2600397Utgivelsesdato
2019Metadata
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- NTNU Handelshøyskolen [1563]
- Publikasjoner fra CRIStin - NTNU [37177]
Originalversjon
10.1080/14719037.2019.1577906Sammendrag
Performance measurement (PM) has become increasingly popular in the management of public sector organizations (PSOs). This is somewhat paradoxical considering that PM has been criticized for having dysfunctional consequences. Although there are reasons to believe that PM may have dysfunctional consequences, when they occur has not been clarified. The aim of this research is to conceptualize the dysfunctional consequences of PM in PSOs. Based on complementarity theory and contingency theory we conclude that dysfunctional consequences of PM are a matter of interactions between PM design and PM use, between control practices in the control system and between PM and context.