Browsing NTNU Open by Author "Clegg, Stewart"
Now showing items 1-1 of 1
-
Reactivity and Resistance to Evaluation Devices
Forseth, Ulla; Clegg, Stewart; Røyrvik, Emil André (Journal article; Peer reviewed, 2019)This paper explores the trajectory of a novel evaluation device for customer satisfaction with service encounters and the performance of financial advisors. Drawing on literature on quantification and commensuration, ...